Terms and Conditions
GENERAL TERMS OF USE OF THE WEBSITE
1. The Company
MTM Experiences website for customers who wish to perform their transactions electronically and benefit from the offers provided by the online transaction portal.
2. Services
MTM Experiences provides an internet portal which offers tourist products and services. In particular:
1. Organised sightseeing island bus tours
2. Organised cruises
3. Wine Tours and Culinary experiences
4. Private Bus Tours
5. Arrival and Departure Shuttle or Private Transportation
6. Attraction Tickets
The purchase or booking of products or services through the website is possible subject to availability of the specific product or service.
3. Confirmation of bookings, delivery of confirmation
When a booking has been made through website, customers will receive a confirmation of the booking via electronic mail (email).
Users shall be obliged to IMMEDIATELY check the accuracy of the details of the confirmation (name, departure date, destination, etc) and to inform MTM Experiences of any errors or discrepancies that there may be by comparison with the initial booking information entered by the customer. Errors and discrepancies which are reported after a period of 48 hours as of the receipt of the aforementioned confirmation of the specific booking in question will not be taken into consideration. It should be noted that any errors and discrepancies reported after the deadline will, in no case whatsoever, grant the right to withdraw from the contract.
4. Method of payment
The method of payment is described in detail for each of the services offered on the webpage. Only the payment methods stated on the webpage shall be accepted. It should be noted that most types of credit cards are accepted. The customer’s credit card details shall be used in this case to secure the booking. MTM Experiences may invite a customer to electronically send credentials proving residential address or a copy of the credit card.
5. Cancellations, changes
The Special Terms and Conditions of AWT provide for the possibility of changing or cancelling an agreed product or service. In case of a need for a refund, please note that MTM Experiences does all refunds 4 weeks after the cancellation date. 3% commission is kept for credit card refunds if you cancel the tour. If the tour is cancelled by MTM Experiences, no commission is kept.
6. Rejection of a booking
MTM Experiences reserves the right to reject orders for a booking made by a customer, if the latter has violated the terms of use of the website.
7. Provisions pertaining to passports, visas, foreign exchange and health regulations
Customers are obliged to comply with Greek legislation pertaining to passports, the issuance of visas, health regulations, etc. Customers may contact MTM Experiences to request any relevant information.
8. Disclaimer
MTM Experiences makes all possible efforts to ensure the smooth operation of the website without guaranteeing the proper operation and suitability of the software or the products and services offered, or that it will function without interruption, or that it will be free of viruses or any other similar elements. The same applies to other information included on this website which is provided by third parties.
This website contains links to third party websites. The information provided herein is subject to ongoing changes. MTM Experiences or its associates shall reserve the right to modify the website at any given time.
MTM Experiences shall not be liable and shall not indemnify any person against strikes, force majeure or any other reason that is not under its direct control. Furthermore, it shall not be held liable to pay compensation for any additional expense, omission, delay, change of route, or action or omission by any governmental authority.
9. User (customer) responsibility
The use of this website must be made exclusively for lawful purposes and in a lawful manner so that its use by third parties is not restricted or prevented. Customers shall be obliged to use the website in accordance with the law, the principles and the current terms herein and they shall not perform actions or omissions that may harm or cause the website’s malfunction, nor affect or endanger the provision of MTM Experiences services.
By using this website, customers guarantee that they are at least 18 years of age and that they comply with the lawful conditions for use of this website. Customers shall be obliged to supervise and undertake the responsibility for use of this website by under age persons in their name or on their (the customer’s) behalf. In addition, they shall guarantee the accuracy and completeness of all information and details pertaining to the person or to members of their families, which are disclosed within the scope of this website’s use.
Any booking made for profit-seeking, deceptive purposes, or with intent to defraud or made with the aim of increasing demand is prohibited. The booking of products or services through this website is permitted only for lawful bookings and purchases made in the name of the customer or with respect to other persons, in the name of and on whose behalf the customer is entitled to act. Customers agree that any abuse of the services of City Contact’s website may lead the specific customer being banned from access to the services of the website.
10. Copyright, trademarks
Copyright and any other protected rights pertaining to this website are held by MTM Experiences. The content of this website is exclusively owned by MTM Experiences, including all its trademarks, logotypes and any graphic designs depicted on the website, or by third party.
It is prohibited to copy, distribute, transfer, alter, resell, create derivative works or mislead the public regarding the actual provider of the website content. Any reproduction, re-issue, uploading, announcement, diffusion or transmission and any other use of the content in any manner whatsoever and with any means whatsoever for commercial or other purposes is permitted only upon NST's prior consent or upon agreement with any other holder of intellectual property rights.